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Hospitality Supervisor Level 3 Apprenticeship

Hospitality Supervisor Level 3 Apprenticeship

The Combe Grove Estate came under the guardianship of the Elmhurst Foundation Charitable Trust in March 2017 with 3 principle aims to practice and increase knowledge in the field of health and wellbeing, create 90 high-quality enhanced apprenticeships and to share facilities and expertise for the benefit of the local community.

Our stunning location informs all that we do. Located within 70 acres of woodland and meadow, in an Area of Outstanding Natural Beauty in Bath. The Team combines the latest medical research with the restorative power of nature to help those who pass through the Estate to reconnect with the primary needs of mind and body and leave with a greater sense of wellness, increased vitality and a sense of restored calm.

About the role

We are actively recruiting for a Level 3 Hospitality Supervisor Apprentice to join our amazing team in partnership with our chosen training provider who are a centre of excellence.

You will be reporting to the dynamic and high-performing Practice Operations team of exceptionally talented Operations Managers and Nutritionists – who are a pivotal team in running our pioneering Metabolic Programmes – and will mentor you through your learning journey.

With this team you will play a fundamental role in ensuring outstanding client experience whilst taking a vital role in supporting the management team, making certain that the highest standards of delivery are met and maintained. At times you will be independently supervising hospitality services and running the team showing a personal drive to achieve our vision and values.

You will develop a highly transferable set of skills that can be applied in hospitality and operations business sectors and will accelerate your career progression towards management level.

About You

Highly motivated with a dedication to continued personal development and a passion for health and wellbeing through the importance of excellent nutrition, you have a proven track record of demonstrating exceptional interpersonal skills to motivate a team and provide the highest standards of client experience.

You are solutions focussed and experienced in working calmly under pressure, knowing how to select the best methods of communication for each individual in order to motivate a team and create an excellent experience for each customer.

With a passion for food and beverages of the highest quality, you have experience in planning and organising a team, leading by example in an emphatic, fair and consistently professional manner.

You are positive, consistent and dependable with a commitment to maintaining high standards and integrity.

You will play a vital role in ensuring an extraordinary experience for each and every individual.

You have strong time management skills, demonstrating reliability and punctuality.

You will have English and Maths GCSEs at grade 4 or above.

The Apprenticeship

Prior to enrolment with the apprenticeship training provider, you will undertake an internship up to familiarise yourself with Combe Grove and all that we do, our land, food and people.

With this varied and exciting role, you will study towards a Level 3 Hospitality Supervisor Apprenticeship with our chosen training provider. You will have 6 hours paid study time each week to focus on your off the job learning. This Apprenticeship includes membership of the Institute of Hospitality.

Enhanced Learning

We will arrange paid work placements for you with our strategic business partners to experience other companies and enhance your learning. We also arrange volunteering and community days which all Apprentices attend together to widen your experience.

Following successful completion of your End Point Assessment you will be supported in career coaching and development so that you are in the most advanced position to find onward employment on completion of your apprenticeship.

You will be required to complete and upload relevant evidence to the appropriate e-portfolio system to document your progress and maintain records for off-the-job training.

As a member of the team there are enriching benefits to enjoy:

  • Membership of The Club at Combe Grove, which has fantastic flood-lit indoor and outdoor facilities, including a state-of-the-art gym, indoor and outdoor heated pools and undercover tennis courts available all year round.
  • Subsidised meals made from nutritious, sustainably sourced, organic, free-range, local ingredients which as far as possible are sourced from the Estate Kitchen Garden.
  • Access to the 70 acre estate which proudly showcases our oldest woodland, Eastwood which is approximately 200 years old. A beautiful setting offering a rich diversity of plants and trees to enjoy a lunchtime walk.
  • Special prices for treatments and therapies provided by the on-site team using pure, organic products from the South West of England with selected medicinal herbs and aromas to support the therapeutic benefit of treatments.
  • Long Service Awards
  • 30 days annual leave each year pro-rata
  • Free Car-Parking and bicycle racks. You may want your own transport to the Estate as public transport is limited

Performance related salary increases will apply to this apprenticeship upon successful completion of each stage as follows:

Internship – up to £21,750

Enrolment Entry salary – for the first 3 months from enrolment £14,000

Probation Review – for the remaining 9 months of year 1 £14,500

Gateway – 3 months to prepare for the End Point Assessment, up to £21,750

Combe Grove Career Coaching – 3 months of career coaching £22,750

Working Times

Total 40 hours excluding breaks each week, working eight hours between 0800-2030, five days a week across Monday to Sunday according to team rota. This is inclusive of the designated 6 hours study time every week.

This Apprenticeship will be carried out over 21 months comprising of the in-learning and Gateway periods. Prior to enrolment, the successful candidate will undertake an internship to familiarise yourself with Combe Grove our land, food and people.

Upon successful completion of the apprenticeship we provide an additional 3 months of career coaching and support with job searches so that you are in the strongest position to complete for the best jobs in the industry.

Future Prospects

Once qualified you will be in an advanced position to progress into a variety of roles on your career path such as Hospitality Supervisor, Hospitality Manager or you can transfer the valuable skills you will develop into different fields such as Operations Manager.

We are receiving a high number of applications for this exciting role so to apply please send your CV as soon as possible to Richard Gunn, Apprenticeships Manager

Interviews will take place on Thursday September the 28th

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